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Refund policy

Welcome to the Refund Policy page for TENEBRIS Coffee. This Refund Policy describes our policy on returns and refunds for orders placed on our website.

  • Returns

    • If you are unsatisfied with your purchase, you may return the product within 14 days of delivery for a refund. To be eligible for a return, the product must be unused and in the same condition as when you received it. You must also provide proof of purchase, such as an order number or receipt.

  • Refunds

    • Once we receive your return, we will inspect the product and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds may take several business days to process, depending on your payment method and bank.

  • Shipping Costs

    • Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning the product.

  • Exchanges

    • We do not offer exchanges at this time. If you want to exchange a product, you must return the product and place a new order on our website.

  • Damaged or Defective Products

    • If you receive a damaged or defective product, please get in touch with us at within 14 days of delivery. We will provide instructions on how to return the product, and we will cover the cost of shipping. Once we receive the product, we will inspect it and provide a refund or replacement, depending on your preference.

  • Cancellation

    • If you need to cancel your order, please contact us at as soon as possible. If your order has not yet shipped, we will cancel your order and issue a refund.

  • Contact Us - If you have any questions or concerns about our Refund Policy, don’t hesitate to get in touch with us at

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