Question 1

Are your  Iced Coffees vegan?

Accepted Answer

Yes, all of our iced coffees are vegan.

Question 2

Do you offer decaf coffee at your Espresso Bar & Cold Cafe?

Accepted Answer

Yes, we offer decaf coffees and other non-caffeinated beverages.

Question 3

Do you have decaf iced coffee?

Accepted Answer

Unfortunately, we do not currently offer decaf iced coffees.

Question 4

Do you offer Ready-To-Drink Decaf coffees in a can?

Accepted Answer

Currently, we do not offer decaf coffees in our Ready-to-drink formats.

Question 5

How much Caffeine is in your canned coffees?

Accepted Answer

Our Ready-to-drink coffees have the caffeine equivalent of two Espresso Shots.

Question 6

What does “Draught Coffee” mean?

Accepted Answer

The term “Draught” refers to the gas infusion process into a liquid. Our coffees are charged with nitrogen (Nitro), giving them a creamy mouthfeel.

Question 7

Is your packaging recyclable?

Accepted Answer

We are committed to reducing waste and using sustainable materials whenever possible. Our mission is always to make available packaging that is either recyclable or reusable.
For customers who need hot beverages on the go, we have single-use cups too.

Question 8

Do you have a physical store?

Accepted Answer

Yes, we have a Mobile Espresso Bar & Cold Cafe where you can enjoy craft-style coffees and other beautiful beverage fusions. Our Espresso bar moves around, so find out where we are today. Click here -> (link to schedule) The address is [insert address here].

Question 9

Do you offer wholesale pricing?

Accepted Answer

Yes, we offer wholesale options for businesses that are interested in carrying our products. Visit our Retail Portal on our shop page to connect with our team.

Question 10

Are your products Fair Trade certified?

Accepted Answer

We are committed to ethical sourcing and working with suppliers who share our values. While we may not always have Fair Trade certification, we can guarantee our products are ethically sourced.

Question 11

Do you offer subscriptions?

Accepted Answer

Yes, we offer various subscription options for our coffee products. Please visit our shop page for more information.

Question 12

Can I bring my own cup to your Espresso Bar?

Accepted Answer

Yes, we encourage our customers to bring their cups and offer a discount.

Question 13

Are your products gluten-free?

Accepted Answer

While most of our products do not contain gluten, they may be processed in facilities that also process gluten. Our two Fermented Coffees, Fermented Black and Fermented White, DO contain gluten. Please contact us if you have specific concerns or questions about allergies.

Question 14

I see two of your coffees are Fermented. Does that mean they have alcohol?

Accepted Answer

Our two fermented coffees, TENEBRIS Fermented Black & Fermented White, have less than 1% alc./vol. and are, therefore, legally non-alcoholic in the province of BC.

Question 15

I have a coffee subscription, and I am going away for a while. Can I pause my coffee deliveries until I get back?

Accepted Answer

Absolutely! Just email us to confirm when you’d like to stop/resume deliveries and we will happily accommodate.

Question 16

Why do TENEBRIS coffees have to be refrigerated?

Accepted Answer

Our coffee-making methodology involves minimal processing to maintain taste quality. The tradeoff is that the product must remain cold.

Question 17

How long can my coffee be unrefrigerated?

Accepted Answer

We do not recommend that TENEBRIS canned coffees remain un-refrigerated for more than 12 hours.

Question 18

How long will my coffees last in the fridge?

Accepted Answer

If continually refrigerated, TENEBRIS coffees will be good for 6.5 months.

Question 19

How does your Zero-Waste Beans program work?

Accepted Answer

With your first delivery, subscribers will receive three items: 1) a reusable Cold-Box, a glass jar filled with TENEBRIS Coffee Beans and 3) a multiuse Hemp Coffee bag. Once a month, we will remind you to leave your glass jar and Cold Box at your front door, and we will refill them.  Reducing your packaging waste is that simple 😊

Question 20

How does the Coffee Can subscription work?

Accepted Answer

With the first delivery, you will receive three items: 1) A reusable Cold-Box, 2) a multi-use Ice Pack and 3) a selection of TENEBRIS canned coffees. Once a month, we will remind you to leave your Cold & Icepack outside your door, and we will restock it. We simply bring your coffees to you.

Question 21

Can you ship your iced coffees nationwide?

Accepted Answer

We can ship our canned coffee to customers in BC, Alberta, Saskatchewan, Ontario and Quebec. Please note that shipment is subject to courier fees.

Question 22

Can you ship your coffee beans country-wide?

Accepted Answer

Yes, we ship our roasted beans packed in a reusable hemp-bag across Canada.

Frequently asked questions

Are your Iced Coffees vegan?